Frequently Asked Questions
Everything you need to know about shopping at Into Music Store.
How do you ensure instruments are not damaged during shipping?
We use professional-grade, shock-absorbent packaging and double-walled boxes specifically designed for musical instruments. Every item is inspected and securely padded to ensure it arrives in perfect playing condition.
What is your return policy for instruments and gear?
We offer a 30-day return policy on most items. Products must be in their original condition and packaging. Please note that certain items like earplugs, reeds, and software cannot be returned once opened for hygiene and licensing reasons.
Do you offer international shipping?
Yes, we ship our musical gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Are the instruments setup and tuned before they are sent?
Every guitar and orchestral string instrument undergoes a multi-point inspection and basic setup by our in-house technicians. While we tune them before packing, please note that temperature changes during transit may require minor re-tuning upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for higher-priced equipment.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.